Optimal would like to keep in touch with you to let you know about its latest news and provide you with updates on relevant products and services for marketing purposes; to communicate with stakeholders, potential and existing customers and others who expressly choose to submit their personal data through our website.
We value your privacy and will only process personal data in the following circumstances:
Optimal strives to collect and use data only when the law as per the country we do business in allows us to. This policy applies to our website and our mobile applications. If you no longer wish to be contacted for marketing purposes, please send an email to enquiries@optimal.world.
Optimal would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
If you make a request, we have one month to respond. To exercise any of these rights, please contact us at enquiries@optimal.world or call +44 1224 953231.
The OptimalTrend Companion app collects and processes data to deliver predictive maintenance and asset intelligence services. The types of data handled by the application include:
Sensor data and diagnostic information are transmitted to the OptimalTrend server infrastructure for processing, analysis, and long-term storage. This data is used exclusively to provide predictive maintenance services to your organisation under the terms of your service agreement.
The app does not collect location data, personal contacts, browsing history, or any data unrelated to equipment performance and maintenance operations.
Optimal implements appropriate technical and organisational measures to protect your data:
In the event of a data breach affecting your personal data, we will notify you and any applicable supervisory authority within 72 hours, in accordance with applicable data protection legislation.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.
Optimal uses cookies in a range of ways to improve your experience on our website, including helping us understand which pages you find useful. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Overall, cookies help us provide you with a better website. You can choose to accept or decline cookies; most web browsers automatically accept them, but you can usually modify your browser setting to decline cookies if you prefer.
If you have any questions about this privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
This section describes the current OptimalTREND companion app and takes precedence over any different mobile-app description in sections 3 and 4 above. The app reads permitted equipment, sensor and gateway information from the OptimalTREND service. It does not directly pair with sensors over Bluetooth or configure gateways over Wi-Fi, and it does not contain an in-app AI chat.
Optimal Asset Maintenance Solutions Ltd is the controller for the app-account, access and service-operation personal information described here. We use it to authenticate authorised users, apply role and asset permissions, provide equipment information and alerts, record authorised field work, protect the service and respond to support requests. For this business service, our lawful basis for account, access and security processing is our legitimate interests in providing and protecting the service; where we contract directly with an individual, performance of that contract may also apply. A customer may be the controller for personal information it supplies through its equipment or workforce records; the applicable customer agreement determines those responsibilities.
The app does not include advertising or an in-app AI chat. It uses our hosting provider and, for enabled notifications, Google Firebase Cloud Messaging and Apple Push Notification service. Those providers process the information needed to deliver the service; authorised users within the customer organisation may see records according to their permissions. Provider processing may involve locations outside the UK. Contact us for the locations and transfer arrangements that apply to your service.
We determine retention by the purpose of each record rather than one blanket period. Account and access records are needed while access is authorised and afterwards only for documented security, audit, contractual or legal needs. Equipment and field evidence are retained according to the customer service agreement and applicable maintenance, audit or legal requirements. We review and remove or de-identify information when those needs end. Cached reads and pending actions remain on the device until replaced, synchronised, cleared through available controls or removed with the app; deleting the app does not by itself delete server records.
You can disable notifications in device settings, decline optional photos or signatures, and use the existing rights described in section 2. Depending on the circumstances, you may also have a right to data portability. You can complain to the UK Information Commissioner's Office.
You have the right to object to processing based on our legitimate interests. Contact us using the details below to exercise that right.
For app privacy questions, access or deletion requests, or details of applicable providers and international transfers, contact info@optimal.world. The company can be reached at the postal address in section 6.